We are pleased that you have decided to use the services of Movacar. Below we inform you about the processing of your personal data.
Target Mobility GmbH, Eiderstedter Weg 5b, 14129 Berlin, service@movacar.de, registered
in the Commercial Register of the Charlottenburg District Court under No. HRB 195781 B (hereinafter
referred to as „Movacar“ or „we“) is responsible for the processing of your data in connection with
the use of the Website and the services of Movacar.
When downloading the app, certain required information is transmitted to the app store selected by
you (e.g. Google Play or Apple App Store). In particular, the user name, the e-mail address, the
customer number of your account, the time of the download, payment information and the individual
device identification number may be processed. However, the processing of this data is carried out
exclusively by the respective app store and is beyond our control.
For more information, visit (Google Play store) or (Apple App store).
The following data processing takes place throughout the use of our website and the app:
When visiting our website and the app, the following log data is processed:
In some cases we use so-called „cookies“. These are small text files that are stored on your
computer. Cookies can basically be divided into three categories. There are cookies that are
absolutely necessary for the functioning of the website/app (so-called functional cookies), cookies
that increase the comfort of website use, e.g. save your set language (so-called comfort cookies)
and cookies that are used to create a pseudonymised user profile (so-called tracking cookies).
For the processing of the above personal data, we use functional cookies to enable you to use the
website and the app. The processing is carried out on the basis of Art 6 (1) sentence 1 lit. b of
the General Data Protection Regulation (DSGVO). Please refer to our Cookies Policy for the storage
periods of the respective cookies.
Our website and the app are hosted by Hetzner Online GmbH („Hetzner“), located in 91710 Gunzenhausen,
Germany. In this context, Hetzner processes your data on our behalf and according to our
instructions.
We use service providers to provide the app and the platform as well as individual functions. Insofar
as service providers process personal data on our behalf, we have concluded a contract processing
agreement with these service providers and agreed on appropriate guarantees to ensure the protection
of personal data. We select our service providers carefully, they process personal data exclusively
for the performance of their tasks and are contractually bound to our instructions, have suitable
technical and organizational measures for the protection of personal data and are regularly
monitored by us.
Salesforce.com EMEA Limited supports us as a processor in the processing of your requests for the
management of our services with a cloud operated within the European Union. Access to the
information by Salesforce.com, Inc. based in the USA cannot be excluded. Appropriate EU standard
contractual clauses for the transfer of personal data to processors in third countries (as an
adequate guarantee for data processing in non-European countries) have been concluded in order to
sufficiently protect your personal data. You can access the EU standard contractual clauses used via
the URL https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=CELEX%3A32010D0087
The use of the services of Salesforce.com Inc. is based on Art 6 Para. 1 lit. b or lit. f DSGVO and
is intended to enable the efficient provision of the services of Movacar.
We store your data as long as this is necessary to provide our offer and the associated services or
we have a legitimate interest in the continued storage. In all other cases, we delete your personal
data with the exception of data that we must retain in order to comply with legal (e.g. tax or
commercial) retention periods (e.g. invoices).
On the website and in the app, we use the analysis tools Google Analytics and Google Firebase of
Google Inc. („Google“): Google Analytics and Google Firebase process data about your usage behaviour
(opening rates, links, functionalities, usability of internal links, etc.) in pseudonymised form and
thus enable us to design our services according to your needs. Furthermore, the collected data may
be used for advertising and market research purposes on the basis of your consent (Art. 6 para. 1
lit. a DSGVO). You can revoke your consent at any time by sending an email to service@movacar.de. You can find more information on
data processing at Google Firebase at https://firebase.google.com/support/privacy.
Google Analytics uses cookies for this purpose. Please refer to our Cookies Policy for the storage
periods of the respective cookies. The information generated by cookies about your use of this
website is usually transferred to a Google server in the USA and stored there. Appropriate EU
standard contractual clauses for the transfer of personal data to processors in third countries (as
an adequate guarantee for data processing in non-European countries) have been concluded in order to
sufficiently protect your personal data. The EU standard contractual clauses used can be accessed
via the URL https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=CELEX%3A32010D0087
In the event that IP anonymisation is activated on this website, however, your IP address will be
shortened beforehand by Google within member states of the European Union or in other contracting
states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP
address be transmitted to a Google server in the USA and shortened there. Google will use this
information for the purpose of evaluating your use of the website, compiling reports on website
activity and providing other services relating to website activity and internet usage to us.
The IP address transmitted by your browser within the scope of Google Analytics will not be merged
with other Google data.
This website and the app use Google Analytics with the extension „_anonymizeIp()“. This means that IP
addresses are processed in a shortened form, which means that direct personal references can be
ruled out.
Third party information: Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4,
Ireland, Fax: +353 (1) 436 1001. Privacy policy: Google Privacy
In order to draw attention to our services, we place Google Ads and use Google Conversion Tracking
for the purpose of personalised, interest and location-based online advertising, if you have
consented to this (Art. 6 para. 1 lit. a DSGVO). You can revoke your consent at any time by sending
an email to service@movacar.de.
In this case, Google Dynamic Remarketing (see the following section) will also be deactivated, as
Google Ads is a prerequisite for its functionality.
Google Ads uses cookies. The information generated by the cookie about your use of the website will
be transmitted to and stored by Google on servers in the United States. Appropriate EU standard
contractual clauses for the transfer of personal data to processors in third countries (as an
adequate guarantee for data processing in non-European countries) have been concluded in order to
sufficiently protect your personal data. You can access the EU standard contractual clauses used via
the URL https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=CELEX%3A32010D0087.
Please refer to our Cookies Policy for the storage periods of the respective cookies.
The option to anonymize the IP addresses is controlled by the Google Tag Manager via an internal
setting, which is not visible in the source of this page. This internal setting is set so that the
anonymization of IP addresses required by the GDPR is achieved.
The ads are displayed after search queries on websites of the Google advertising network. We have the
ability to combine our ads with specific search terms. Cookies allow us to serve ads based on a
user’s previous visits to our website.
When clicking on an advertisement, a cookie is set on the user’s computer by Google. Further
information on the cookie technology used can also be found in Google’s notes on website statistics
and in the privacy policy.
With the help of this technology, Google and we as the customer receive information about the fact
that a user has clicked on an advertisement and has been redirected to our websites. The information
obtained in this way is used exclusively for a statistical evaluation to optimise the
advertisements. We do not receive any information with which visitors can be personally identified.
The statistics provided to us by Google include the total number of users who clicked on one of our
ads and, if applicable, whether they were redirected to a page on our website that was tagged with a
conversion tag. These statistics allow us to understand which search terms were clicked on our ad
particularly often and which ads lead to the user contacting us via the contact form.
You have the option to select the types of Google ads or to deactivate interest-based ads on Google
via the ad setting Google Support.
However, we and Google will then continue to receive the statistical information about how many
users have visited this page and when. If you also do not want to be included in these statistics,
you can prevent this with the help of additional programs for your browser (for example, with the
add-on Ghostery).
The provider of Google Ads is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy policy.
On our website, we use the dynamic remarketing function of Google AdWords if you have consented to
this (Art. 6 para. 1 lit. a DSGVO). You can revoke your consent at any time by sending an email to
service@movacar.de.
The technology allows us to serve automatically generated, targeted advertisements after your visit
to our website. The ads are based on the products and services you clicked on the last time you
visited our website.
Google uses cookies to create interest-based ads. The information generated by the cookie about your
use of the website will be transmitted to and stored by Google on servers in the United States.
Appropriate EU standard contractual clauses for the transfer of personal data to processors in third
countries (as an adequate guarantee for data processing in non-European countries) have been
concluded in order to sufficiently protect your personal data. You can access the EU standard
contractual clauses used via the URL https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=CELEX%3A32010D0087
Please refer to our Cookies Policy for the storage periods of the respective cookies.
Google usually stores information such as your web request, the IP address, the browser type, the
browser language, the date and the time of your request. This information is only used to associate
the web browser with a specific computer. It is not used to identify a person.
The provider of Google Dynamic Remarketing is Google Inc, 1600 Amphitheatre Parkway, Mountain View,
CA 94043, USA. View, CA 94043, USA. Privacy
Policy.
We use Google Fonts for the uniform display of fonts. When a page is called up, the browser loads the
required web fonts into its own browser cache in order to display texts and fonts correctly. For
this purpose, the browser connects to Google’s servers. In this way, Google learns that our website
has been accessed from your IP address.
The legal basis for the processing of this data is Art. 6 para. 1 lit. f DSGVO. Our legitimate
interest lies in the demand-oriented design of our website.
We would like to present our users with advertising or special offers tailored to their interests in
this online offer („interest-based advertising“) and limit the frequency of the display of certain
advertising. For this purpose, we use the Website Custom Audiences tool from Facebook as well as the
Facebook Pixel if you have consented to this in each case (Art. 6 para. 1 lit. a DSGVO). You can
revoke your consent at any time by sending an email to service@movacar.de
Cookies are used for this purpose. The information generated by the cookie about your use of this
website is usually transferred to a Facebook server in the USA and stored there. Appropriate EU
standard contractual clauses for the transfer of personal data to processors in third countries (as
an adequate guarantee for data processing in non-European countries) have been concluded in order to
sufficiently protect your personal data. You can access the EU standard contractual clauses used via
the URL https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=CELEX%3A32010D0087
The cookies are deleted in 3 months.
The Facebook pixel is a Javescript code that sends the following data to Facebook Ireland Ltd, Grand
Canal Square, Grand Canal Harbour, Dublin 2, Ireland („Facebook“):
Facebook uses the hashed user-specific Facebook ID (contained in the Facebook cookie) to
automatically check whether the data transmitted by the Facebook pixel can be assigned to a Facebook
user. If no Facebook cookies are stored in your browser, no classification into one of the „Custom
Audience“ user groups will be made.
If the Facebook ID contained in the Facebook cookie can be assigned to a Facebook user, Facebook
assigns this user to a „Custom Audience“ on the basis of the rules defined by us, provided that the
applicable criteria are met. We use the information obtained in this way to display ads on Facebook
(„Facebook Ads“). However, ads are only displayed to a „Custom Audience“ size of 20 or more
different users – so no conclusions about the characteristics of individual users can be drawn from
the ad placement. The allocation to a „Custom Audience“ takes place for a maximum of 180 days. This
period starts again when you visit our website again and there is a match with the same „Custom
Audience“ rules.
Facebook can assign your visit to our website and your associated activities to your Facebook user
account. This is not possible for us. We only receive statistical information from Facebook about
the use of our website via Audience Insights.
Facebook shares your data with Facebook Inc, Facebook 1 Hacker Way Menlo Park, CA 94025, USA and uses
your data to improve the quality of its advertising by, among other things, improving the
optimization algorithm used by Facebook to display Facebook Ads as well as the News Feed ranking.
Appropriate EU standard contractual clauses for the transfer of personal data to processors in third
countries (as an adequate guarantee for data processing in non-European countries) have been
concluded in order to sufficiently protect your personal data. You can access the EU standard
contractual clauses used via the URL https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=CELEX%3A32010D0087.
When using the app and the website, we also offer you the option to log in or register with your
Facebook user data from the Facebook social network, a service of Facebook Ireland Limited, 4 Grand
Canal Square, Grand Canal Harbour, Dublin 2, Ireland („Facebook“). To do so, you must click the
Facebook Connect button. To sign in, you will be redirected to Facebook’s site, where Facebook will
ask for certain permissions and you will be able to sign in using your Facebook user information.
This will link your Facebook profile and our services. Through the link, your data provided to
Facebook (first and last name, email address, profile picture) will be visible to us. The legal
basis for the processing is Art. 6 para. 1 lit. a DSGVO.
For more information about Facebook Connect and privacy settings, please see Facebook’s Privacy
Policy and Terms of Use at: https://www.facebook.com/policy.php.
If you do not wish your data to be processed as described above, you will not be able to use the
Facebook Connect function. If you have already used Facebook Connect, you can prevent the further
processing of your above-mentioned data stored by Facebook by us for the future if you remove our
services in your Facebook account under „Settings“ and there under „Apps and Websites“.
If you have created a customer account on our website or in the app (III. 2.), we will use your email
address to inform you about the latest developments on our website and in the app using Mailchimp, a
service of Sedinblue GmbH, Köpenicker Straße 126, 10179 Berlin. The processing of the data takes
place only and on the basis of your prior consent, Art 6 para 1 lit. a DSGVO.
Should you be interested in the latest developments on the site and app without having created a
customer account with us, you can enter your email address and name in a dedicated pop-up to receive
the information you require. The associated tool is provided by Getwebcraft Limited, Klimentos
41-43, Tower, Falt/Office 25, 1061 Nocosia, Cyprus. The data processing is carried out only and on
the basis of your prior consent, Art 6 (1) lit. a DSGVO.
If you want to book a rental car offer, we process the following data:
We need this data in order to be able to process the agency contract that you conclude with us. In
addition, we transmit your data to the landlord selected by you at the time of booking, who becomes
the data controller within the meaning of the GDPR with the transmission of the data itself. The
legal basis for our processing of the data is Art. 6 para. 1 p. 1 letter b DSGVO. We delete your
data as soon as the contract is completed and we do not have to store the data longer due to
mandatory legal or official requirements.
You can also open a customer account with us. This will save you a lot of time for future bookings,
as we can store the data required for the conclusion of the contract and provide you with a history
of past bookings.
For payment processing and fraud prevention purposes, we use the payment services of Stripe Payments
Europa, Limited, 1 Grand Central Street Lower, Grand Canal Dock, Dublin, Ireland on our website and
they act as our processor. When you make a purchase from us, your payment details will be used
to
processed.
The use of Stripe is based on Art 6 (1) lit. b DSGVO and is intended to enable the smoothest, most
convenient and secure payment process possible.
If no offer is currently available for the route you are looking for, we will ask you whether you
want to receive our route alert. If you consent (Art. 6 para. 1 lit. a DSGVO), we process the
following data provided by you:
We use the so-called double opt-in procedure to obtain consent. You will receive an e-mail to the
specified e-mail address with a request to confirm your consent. requesting confirmation of your
consent. This does not apply if you are already registered with Movacar.
You can revoke your consent at any time. You can do this by e-mail to service@movacar.de or via the contact details given in the
imprint as well as via a link provided for this purpose in the route alert e-mail.
We will delete the data provided if you revoke your consent or, at the latest, when the period
specified by you has expired, unless you have expressly consented to further processing of your data
or we reserve the right to further data processing that is permitted by law and about which we
inform you in this data protection declaration.
You have the possibility to contact us via a contact form or a live chat and to send us an
inquiry.
When using the contact form, we process the following data:
As an alternative to the contact form, you have the option of contacting us via live chat. If an
immediate and complete clarification of your request is not possible and further processing is
necessary, a corresponding process will be created. In this context, we process the personal data
that you provide to us in the course of the live chat (such as your first and last name, address,
e-mail address, telephone number, etc.) as well as your IP address in order to process your
request.
The processing of your data is based on Art. 6 (1) sentence 1 lit. b of the General Data Protection
Regulation (DSGVO).
For processing, we rely on the assistance of Zoho Corporation B.V., located at Beneluxlaan 4B, 3527
HAT UTRECHT in the Netherlands, as a processor.
We delete your data as soon as we have answered your enquiry to your satisfaction and provided that
no other retention periods (e.g. tax retention periods) conflict with this.
You have the option to order our newsletter. If you register for our newsletter, we will use the data
required for this purpose or separately provided by you to send you our e-mail newsletter on a
regular basis based on your consent pursuant to Art. 6 (1) p. 1 lit. a DSGVO. In this case, your
email address will be processed for the purpose of advertising delivery.
We use the so-called double opt-in procedure to obtain consent. In this process, you will receive an
e-mail to the specified e-mail address with a request to confirm your consent. You can revoke this
consent at any time by unsubscribing from the newsletter.
Unsubscribing from the newsletter is possible at any time and can be done either by sending a message
to service@movacar.de or via the contact details provided in
the imprint as well as via a link provided for this purpose in the newsletter. After unsubscribing,
we will delete your e-mail address unless you have expressly consented to further processing of your
data or we reserve the right to further data processing that is permitted by law and about which we
inform you in this privacy policy.
In order to conclude transport contracts with Movacar analogously or via the Movacar Dashboard,
registration is required. Within the scope of your registration with us, we must collect and process
certain personal data from you, which will also be used to simplify the processing of any contracts
concluded at a later date. In doing so, we collect and process the following data from you
The processing of your data is based on Art. 6 (1) sentence 1 lit. b of the General Data Protection
Regulation (DSGVO).
If you close your customer account, we will delete all the data stored data about you, as far as this
is not contrary to any legal obligations to retain data.
For example, the German Commercial Code (HGB) and the German Fiscal Code (AO) provide for longer
retention periods. According to these, order and payment data, among other things, must be retained
for up to ten years for tax audits and audits. Only then may we finally delete the data
concerned.
Even if your data is not subject to a legal obligation to retain it, we may refrain from immediate
deletion in cases permitted by law. This applies in particular in cases where we may still need the
data in question for the further processing of the contract or for legal prosecution or legal
defence. The relevant criterion for the duration of the blocking is then the statutory limitation
periods. After expiry of the relevant limitation periods, the relevant data will be permanently
deleted.
In order to facilitate the contractually agreed documentation of the condition of the vehicles, the
responsible drivers and the company and to be able to allocate these to the respective contractual
relationship, we use the services of the order processor Record 360, 1333 N California Blvd, Suite
448, Walnut Creek, CA 94596. The application with the same name makes it possible to
to be documented in a bundled form.
The processing of your data is based on Art. 6 (1) sentence 1 lit. b of the General Data Protection
Regulation (DSGVO).
The aforementioned data is transferred to a server in the USA and stored there. Appropriate EU
standard contractual clauses for the transfer of personal data to processors in third countries (as
an adequate guarantee for data processing in non-European countries) have been concluded in order to
sufficiently protect your personal data. You can access the EU standard contractual clauses used via
the URL https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=CELEX%3A32010D0087.
The documentation of the data takes place in order to carry out the contract processing. the legal
prosecution and the legal defense. Accordingly, we delete the data after expiry of the statutory
limitation periods.
You can assert your following rights against Movacar at any time and free of charge:
You have the right to obtain information from us about the processing of your personal data.
You have the right to request that we correct any inaccurate or incomplete personal data relating to
you.
You have the right to demand the deletion of your data if the conditions set out in Art. 17 DSGVO are
met. According to this, you can, for example, demand the deletion of your data insofar as it is no
longer necessary for the purposes for which it was collected. In addition, you can demand deletion
if we process your data on the basis of your consent and you revoke this consent, unless we are
obliged to store the data for legal reasons.
You have the right to request the restriction of the processing of your data if the requirements of
Art. 18 DSGVO are met. This is the case, for example, if you dispute the accuracy of your data. You
can then demand the restriction of processing for the duration of the verification of the accuracy
of the data.
If the processing is based on an overriding legitimate interest (Art. 6 (1) sentence 1 letter
f DSGVO) or your data is used for the purpose of direct marketing, you have the right to object to
the processing of your data. In the event of an objection to processing on the basis of an
overriding legitimate interest (Art. 6 (1) sentence 1 letter f DSGVO), we ask you to inform us of
your reasons for objecting to the data processing. You can also object to data processing for direct
marketing purposes at any time without stating a reason.
Where data processing is based on consent or is for the performance of a contract and is also carried
out using automated processing, you have the right to receive your data in a structured, commonly
used and machine-readable format and to have it transferred to another data processor.
If the data processing is based on consent, you have the right to revoke the data processing within
the framework of consent with effect for the future at any time free of charge at service@movacar.de or via the contact details given in
the imprint.
You can also revoke your consent to receive our newsletter and route alert via the link provided in
the newsletter or route alert.
You can manage your consents regarding the use of cookies.
You also have the right to complain to a supervisory authority about our processing of your data.
To exercise your rights, please contact Karl Markiewicz, service@movacar.de
For legal purposes the German version is the only legal version and can be found here.
Stand: 17.08.2022