Careers with Movacar

Junior Operations & Customer Snccess Manager (m/w/d) – Mobility Startup

Location: Berlin-Alt-Treptow (CIC Campus) / Model: Hybrid (3 days office / 2 days remote)
Start: Immediately / Compensation: Competitive

Who we are

Movacar is a fast-growing startup in the mobility sector. We market vehicle transfers as one-way rentals from €1 – creating a true win-win for fleet operators and travelers. Our clients? Rental companies like Sixt & Roadsurfer, leasing firms, dealerships, and corporate fleets. Our mission? Make mobility more efficient, affordable, and sustainable – for B2B and B2C.

Your Role

You’re a key link between our drivers, customers, and operations team. In this entry-level role, you’ll learn the full picture of how Movacar works – and make a tangible impact from day one. You help keep our processes running smoothly, ensure customers and drivers feel heard, and bring a genuine service mindset to every interaction – whether by phone, email, or chat.

As you settle in, there is real room to grow – taking on more ownership, expanding your scope, and developing your skills alongside the team.

Your Responsibilities

• Manage daily operations and customer support (phone, email, chat)
• Support our B2C, B2B fleet clients and Driver Network and ensure smooth processes
• Develop and implement efficient workflows and structures
• Coordinate internal and external stakeholders, including service providers
• Analyze customer feedback and KPIs (e.g. NPS), and drive improvements
• Collaborate closely with the founder team and other team leads
• Share best practices and continuously improve our service quality

Your Profile

• First experience in customer service, operations, or a similar role (internships and working student positions count)
• Strong communication skills, structured and solution-oriented
• Good sense for processes and team dynamics
• Proactive and reliable – you take initiative, follow through, and aren’t afraid to ask questions
• Familiar with tools like Salesforce, Slack & Co. – or quick to learn
• Fluent in German and English
• Motivated to make a real impact in a small, agile team
• Eager to grow – personally and professionally

What we offer

• Flexible hybrid work model with office at CIC Berlin-Alt-Treptow
• Direct communication, flat hierarchies, and a supportive team culture
• An experienced leadership team that backs your development
• Structured onboarding and close mentoring – we invest in your growth from day one
• The chance to shape processes and build scalable structures
• A culture focused on efficiency, service, and shared growth

Ready to start your career in operations & customer success?
Then send us your application – we look forward to getting to know you!

Contact:
Karl Markiewicz / Co-Founder, COO / +49 151 414 27136 / karl@movacar.de

Find our founders on LinkedIn:
Karl https://www.linkedin.com/in/karl-markiewicz-5b40b912/

Eustach https://www.linkedin.com/in/eustach-von-wulffen-71403273/