When booking rental cars or related offers through Movacar, you enter into several contracts:
Target Mobility itself neither maintains its own vehicle rental stations nor offers its own rental vehicles. The Rental Agreement and related additional services (e.g. child seat, navigation device, etc.) are governed by the general terms and conditions of the respective provider, which can be found at the following links:
The specific conditions in the offer displayed on Movacar take precedence over the aforementioned general terms and conditions of the lessors. This applies in particular to any kilometer restrictions, additional kilometers, and fuel policies.
The general terms and conditions of the respective insurer apply to insurance services; these will be displayed during the booking process and in the booking confirmation.
Below you will find the General Terms and Conditions for the use of Movacar, which exclusively govern the contractual relationship between you and Target Mobility:
General Terms and Conditions of Target Mobility GmbH for the Use of Movacar
Version: 16.03.2026
§ 1 Provider, Subject Matter and Scope of Application
1) Target Mobility GmbH, Eiderstedter Weg 5b, 14129 Berlin, registered in the Commercial Register of the Local Court of Charlottenburg under No. HR B 195781 B („Target Mobility“), offers customers via the URL www.movacar.de and via a smartphone application („App“) the opportunity to book selected one-way rental offers from rental car providers („Lessors“) and matching offers from insurers („Insurers“) („Movacar“).
2) These General Terms and Conditions („GTC“) govern the conclusion of a contract for the use of Movacar via web browser application and via App, as well as the conclusion of individual brokerage contracts.
3) The GTC are directed at consumers within the meaning of § 13 BGB (German Civil Code).
§ 2 Download of the App
The App is made available to the customer by Target Mobility free of charge for download via an app store of the respective operator. The contractual partner for the use of the App is Target Mobility, not the operator of the App Store.
§ 3 Registration for Movacar and Conclusion of the User Agreement
1) In order to use Movacar’s services, the customer must create a customer account by providing a valid e-mail address and setting a password.
2) Upon successful creation of the customer account, a contract for the use of Movacar on the basis of these GTC („User Agreement“) is concluded.
§ 4 Content of the User Agreement, Scope of Services
1) After conclusion of the User Agreement, Movacar essentially offers the following functions:
2) Target Mobility endeavours to ensure that Movacar always reflects the state of the art. Target Mobility is entitled to regularly carry out or introduce updates, new versions or upgrades of Movacar (hereinafter collectively „Updates“), in particular to adapt Movacar to new technical or business requirements, to respond to user behaviour, to implement new functions, to make changes to existing functionality, or to comply with legal requirements.
3) To adapt Movacar to new or changed legal, technical or commercial requirements, or for other good cause, Target Mobility may also carry out updates that significantly restrict the customer’s use of Movacar for its contractual purpose („Material Change“). In the event of Material Changes, Target Mobility will notify the customer by e-mail within a reasonable period before the Material Change is implemented, indicating the nature and timing of the change.
4) The customer is granted a non-exclusive, non-transferable, non-sublicensable, geographically unrestricted right to use Movacar and all content and information accessed through it for the duration of the User Agreement and subject to these GTC. To the extent that the right of use granted pursuant to this provision relates to software, the right of use is limited to use of the object code. Editing the software or converting the object code into source code (decompilation) is only permitted to the extent that a right of decompilation enshrined in applicable law cannot be excluded.
§ 5 Availability of Movacar
1) Target Mobility takes all reasonable measures to achieve continuous availability of Movacar and to restore it promptly in the event of disruptions. Nevertheless, unavoidable temporary disruptions, interruptions or a reduction in the performance (speed) of Movacar may occur due to force majeure (e.g. armed conflict, severe weather, industrial action) or due to necessary maintenance, repair or other measures on the technical facilities of Target Mobility or on the technical facilities of third parties that provide data, content, information or transmission capacities. In addition, intensive simultaneous use of Movacar by a large number of customers may impair performance (speed).
2) In the event of technical disruptions or other problems, the customer may contact Target Mobility’s customer service (service@movacar.de).
§ 6 Conclusion of Individual Contracts via Movacar, Contract Contents
1) When booking an offer via Movacar, the customer submits their offer for the conclusion of several contracts. These are, on the one hand, the contract with Target Mobility, the subject of which is the brokering of a one-way vehicle rental contract between the customer and a Lessor („Brokerage Agreement“). On the other hand, the customer submits an offer to conclude a Rental Agreement with a Lessor („Rental Agreement“).
2) Brokerage Agreement between Target Mobility and Customer:
a. Upon completion of the booking process via Movacar, the Brokerage Agreement between the customer and Target Mobility is concluded in accordance with these GTC.
b. The subject matter of the Brokerage Agreement is not the successful conclusion of a Rental Agreement between the customer and the respective Lessor. The decision as to whether a Rental Agreement is concluded rests solely with the Lessor. A Rental Agreement between the respective Lessor and the customer is only concluded upon acceptance by the Lessor.
c. Target Mobility brokers the Rental Agreement between the customer and the respective Lessor on the terms specified by the Lessor for the offer selected by the customer. The contractual relationship between the customer and the respective Lessor is otherwise governed by the Lessor’s own terms and conditions. The customer must therefore also confirm that they have taken note of the GTC and any supplementary conditions for customers brokered by Target Mobility of the respective Lessor. The customer is obliged to inform themselves about the consequences of concluding a Rental Agreement with the respective Lessor.
d. If the customer wishes to modify an existing booking and contacts Target Mobility in this regard, Target Mobility acts solely as an intermediary.
3) Rental Agreement between Customer and Lessor:
a. The booking receipt confirmation sent to the customer immediately after booking via Movacar does not yet constitute acceptance by the Lessor, but merely confirms that the request has been forwarded by Target Mobility to the Lessor.
b. After 72 hours, the customer is no longer bound by their offer. If the Lessor does not accept the offer within this period, no contract is concluded between the customer and the Lessor.
c. Upon timely dispatch of the booking confirmation by the Lessor, a reservation agreement is initially concluded between the customer and the respective Lessor.
d. The Rental Agreement is only concluded upon collection of the rental vehicle on-site, provided the customer fulfils the conditions of the respective Lessor (conditions may include, for example, presentation of a credit card in the customer’s name and a valid driving licence). Details can be found in the general terms and conditions of the respective Lessor, which exclusively govern the reservation and rental contract between the customer and the Lessor.
§ 7 Optional Additional Insurance Cover via Movacar
1) Where applicable, additional insurance cover may be offered to the customer during the booking process via Movacar.
2) To take out insurance, certain formal requirements must be met (e.g. age limits), which can be found in the insurance conditions of the respective insurer. The customer is responsible for ensuring that all personal requirements are met.
3) The insurance policy and insurance conditions will be sent to the customer by Target Mobility. The insurance conditions are also available at any time via Movacar.
4) The customer is only included in the respective insurance cover upon dispatch of the insurance certificate to the customer by Target Mobility.
5) Target Mobility is not obliged to determine whether the customer actually requires the offered insurance cover. This depends, among other things, on what insurance cover the customer already has or takes out through the Lessor. It is therefore the customer’s responsibility to check whether they require the offered insurance.
6) Even if the customer has booked the so-called „Movacar Worry-Free Package“ including excess assumption insurance, they must first pay the contractually agreed excess to the Lessor on-site in the event of damage. The insurance conditions then regulate in detail how a damage report must be submitted and how the insurer reimburses the excess. It is the customer’s responsibility to comply with the insurance conditions in the event of a claim, in particular the submission deadlines and further requirements regarding necessary documents. This may also include obtaining police reports. Late or incomplete submission of required documents may result in loss of the right to reimbursement of the excess. Pursuant to the insurance conditions, certain damages may also be excluded from reimbursement. These may include in particular damage not covered by the existing (primary) vehicle comprehensive insurance, damage to the oil sump, damage resulting from loss of the vehicle key, and damage to the interior of the rental vehicle. Details are governed exclusively by the insurance conditions of the respective insurer.
§ 8 Remuneration
1) The prices displayed during the booking process apply for brokerage by Target Mobility.
2) If the rental is not free of charge, the prices for the vehicle rental are based on the rental price specified by the respective Lessor during the booking process. The prices for the Rental Agreement between the customer and the Lessor may, where applicable, include prices for additional services (e.g. additional insurance, navigation devices, special features, free cancellation or additional drivers).
3) The prices displayed during the booking process also apply for any additional insurance cover via Movacar (see § 7). Details can be found in the information provided during the booking process and the general insurance conditions displayed there.
4) Target Mobility is entitled to collect a deposit or reserve an amount on the customer’s credit card to secure proper vehicle transport, in particular to secure the maximum rental period, last-minute cancellation, and any required mandatory documentation. The amount of the deposit is set out in the ordering process and will be refunded or released within 10 working days of proper vehicle return.
5) The brokerage fee and insurance fee are paid online by credit card or via PayPal. The rental price, including all additional costs for additional services (e.g. child seat, navigation device, etc.) under the Rental Agreement, is to be paid to the Lessor upon vehicle collection.
§ 9 Cancellation of Brokered Rental Agreements
1) The customer may cancel the Rental Agreement with the Lessor at any time before the Lessor has provided the service to the customer.
2) Cancellation is possible via a link in the booking confirmation. Alternatively, the customer may cancel via the App.
3) The consequences of a cancellation (e.g. the incurrence of cancellation fees) of the reservation or Rental Agreement with the Lessor are governed by the general terms and conditions of the respective Lessor.
4) For the brokerage of rental agreements for a brokerage fee, the following additionally applies:
a. Lessors are only able to offer non-market-rate costs for vehicle rental agreements, or cost-free rentals, because the customer, under the rental agreement brokered by Target Mobility, undertakes the vehicle transport for the Lessor to a new destination, thereby saving the Lessor the costs otherwise associated with transport. In return, the Lessor is dependent on the vehicle transport actually being carried out by a Target Mobility customer. If contracts already concluded by the customer are cancelled at short notice and Target Mobility is unable to find a new customer to carry out the vehicle transport at short notice, Target Mobility may become liable to the Lessors for damages, or may be obliged to organise the vehicle transport at its own expense. Target Mobility therefore draws the customer’s attention prior to booking to this circumstance, the expected amount of damages, and the fact that Target Mobility may need to seek indemnification from the customer for these costs.
b. Against this background: If the customer cancels later than 48 hours before the start of the journey, Target Mobility is entitled to demand a lump-sum compensation from the customer. The amount of the lump-sum compensation is set out in the ordering process. Failure to collect the rental car is also deemed cancellation. The customer expressly reserves the right to demonstrate that the claimed compensation was not incurred by Target Mobility at all, or was incurred in a lesser amount. Target Mobility reserves the right to claim the actual damage incurred instead of the lump-sum compensation.
c. For certain offers, in particular for camper vans, the following applies instead of the above: During the booking process, Target Mobility collects a reservation fee in addition to the brokerage fee, which will be fully refunded after the vehicle is returned. The amount of the reservation fee is set out in the ordering process. If a cancellation is made at least 7 full days (168 hours) before the planned collection time, the reservation fee will also be fully refunded. If the cancellation is made less than 7 full days (i.e. less than 168 hours) before the collection time, the reservation fee will be retained as lump-sum compensation. The refund may take up to seven working days. The customer expressly reserves the right to demonstrate that Target Mobility suffered no damage or lesser damage. Target Mobility likewise reserves the right to claim the actual damage incurred instead of the lump-sum compensation.
5) Any fees paid for additional insurance cover pursuant to § 7 will be fully refunded in the event of cancellation.
§ 10 Data Use
Target Mobility protects the customer’s personal data and uses it only to the extent permitted by law; further information can be found at the Privacy Policy link on movacar.de. With respect to other data that either has no personal reference or from which the personal reference has been removed (anonymised data), the customer grants Target Mobility a non-exclusive, temporally and substantively unlimited, transferable and sublicensable right of use.
§ 11 Further Obligations of the Customer, Liability
1) The customer bears responsibility for the receipt of all communications under these GTC and the contracts to be brokered. Target Mobility, the Lessor or the insurer can only assume responsibility for dispatch, not for receipt. The customer is obliged to provide a functioning e-mail address through which they must ensure receipt of communications.
2) Upon collection of the rental vehicle, the customer must in particular present the booking confirmation sent to them (see § 6 para. 3(c)) in paper form or in electronic form (e.g. on a mobile device). Otherwise, handover of the vehicle may be refused. Further rental conditions can be found in the general terms and conditions of the respective Lessor.
3) Further obligations arise from the information in the ordering process:
a. Depending on the type of booking and Lessor, these may include, for example, comprehensive (photo) documentation obligations in the App upon collection and return of the vehicle, the obligation to complete an identity verification procedure with a third-party provider designated by Target Mobility, and/or the obligation to register in the Lessor’s online environment prior to vehicle collection.
b. Mandatory Documentation: If the customer fails to carry out the designated mandatory documentation, Target Mobility is entitled to lump-sum compensation of €100.00. To secure this claim, Target Mobility may collect a deposit from the customer after booking. The customer is expressly informed of this during the ordering process. The customer retains the right to demonstrate that the actual damage suffered by Target Mobility was lower. Target Mobility reserves the right to claim the actual damage incurred instead of the lump-sum compensation.
c. Maximum Rental Period: If the customer exceeds the maximum rental period stated in the booking, Target Mobility is entitled to lump-sum compensation of €199.00 for each commenced 24-hour period. Lessors are only able to offer non-market-rate costs, or cost-free rentals, because the customer undertakes the vehicle transport to a new destination and at a specific time, thereby saving the Lessor the costs otherwise associated with transport. In return, the Lessor is dependent on the vehicle transport being carried out on time by a Target Mobility customer. If the customer returns the vehicle late, Target Mobility may become liable to the Lessor for damages. Target Mobility therefore draws the customer’s attention prior to booking to this circumstance and the fact that Target Mobility may need to seek indemnification from the customer for these costs.
d. Maximum Mileage („Free Kilometres“): If the customer exceeds the free kilometres stated in the booking during the rental period, Target Mobility will charge the customer for the excess kilometres at the per-kilometre rate specified in the ordering process.
4) The customer must also observe the (pre-contractual) obligations arising from the Lessor’s general terms and conditions and from the (transport) rental agreement to be concluded on-site by the customer with the Lessor.
5) The customer is not permitted to conclude contracts on behalf of third parties via Movacar in order to derive direct profits therefrom. Where there are indications of a breach of this provision, Target Mobility reserves the right to suspend the customer’s account pending clarification. If the customer breaches this provision, Target Mobility is entitled to terminate the contract without notice.
6) The customer is obliged to ensure that their use of Movacar does not violate the provisions of these GTC, statutory regulations, third-party rights or public policy. This also applies if they grant third parties access to Movacar.
7) In the event of a culpable breach of the obligations under these GTC, the customer is liable to compensate Target Mobility for all resulting damages.
§ 12 Liability of Target Mobility
1) Target Mobility is not responsible for the timeliness, accuracy, completeness and/or quality of the rental car offers displayed via Movacar, which are compiled by Lessors. The information provided by the Lessor in the rental car offers is not reviewed or modified by Target Mobility in terms of content.
2) Target Mobility is not responsible for the content of external websites.
3) Target Mobility is not responsible for damages resulting from improper use of Movacar by the customer.
4) Strict liability pursuant to § 536a para. 1 alt. 1 BGB for defects in Movacar existing at the time of conclusion of the contract is excluded.
5) Otherwise, Target Mobility’s liability is governed by the following provisions:
a. Where Target Mobility is required by law to compensate for damage caused by slight negligence, Target Mobility’s liability is limited: in such cases, liability exists only for breach of material contractual obligations. This liability is further limited to the foreseeable, typical damage at the time of conclusion of the contract.
b. Personal liability of the legal representatives, vicarious agents and employees of Target Mobility for damages caused by them through slight negligence is excluded. For damages caused by gross negligence by persons other than legal representatives and senior employees, the limitation of liability applicable to Target Mobility under § 12 para. 5(a) applies accordingly.
6) The limitations of liability in this § 12 do not apply in cases of injury to life, body or health, fraudulent concealment of a defect, the assumption of a guarantee, or liability under the Product Liability Act.
If the Lessor cancels the booking for reasons not attributable to any fault of Target Mobility, Target Mobility is not liable for hotel costs, replacement transportation costs, or other costs incurred by the customer as a consequence of such cancellation. Any claims by the customer against the Lessor remain unaffected.
§ 13 Contract Duration and Termination
1) Target Mobility may terminate the contract for the use of Movacar with six weeks‘ notice.
2) The customer may terminate the contract for the use of Movacar at any time by deleting their account. These GTC continue to apply beyond the date of termination with respect to any brokerage contracts still in existence between the customer and Target Mobility.
§ 14 Jurisdiction and Applicable Law
1) The exclusive place of jurisdiction for all claims arising from or in connection with these GTC is Berlin, Germany, if the customer is a merchant.
2) If the customer is a consumer, Target Mobility may only bring legal action against the customer in the court having jurisdiction over the customer’s domicile or habitual residence; the customer, on the other hand, may bring legal action against Target Mobility at the court of their domicile or habitual residence as well as at any other legally permitted place of jurisdiction.
3) The law of the Federal Republic of Germany exclusively governs all disputes arising from or in connection with these GTC; the application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded. If the customer is a consumer, this does not apply to the extent that mandatory consumer protection provisions under the law of the state in which the consumer has their domicile or habitual residence at the time of conclusion of the contract conflict with the application of German law.
§ 15 Severability Clause
Should any of the foregoing provisions be or become invalid, this shall not affect the validity of the remaining provisions. In place of the invalid provision, the parties shall agree on such regulations as come closest to the economic purpose of the contract while giving appropriate consideration to the interests of both parties.
§ 16 Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), which can be found at http://ec.europa.eu/consumers/odr/. Target Mobility is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.